When things go wrong

If you are unhappy for any reason, do please let us know and we’ll try to make things right.

We hope that you will never have cause to complain but if you do and you wish to register a complaint, please contact our network;

In writing:
Stonebridge Mortgage Solutions Ltd.
9 Lords Court
Basildon
Essex SS13 1SS

By telephone: 01268 644160
By email: complaints@stonebridgegroup.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

The Financial Ombudsman

The Financial Ombudsman Service is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk. Also, amend if some of your services are non-regulated; ‘The Financial Conduct Authority does not regulate will writing’.